The AI Chatbots That Could Not Cancel My Home Security Account
I found out by accident that my house had not been protected in I do not know how long. At least six months. Possibly longer. I still do not have an exact number, and that gap is part of the story. Not because anything happened. Nothing did, which is exactly the problem. The cellular monitoring box from my national home security monitoring company, the piece of hardware that actually carries the signal to their monitoring center, had failed. Quietly. Completely. For at least six months, my system had been sending zero signals to their monitoring center. No alarms, no test pings, nothing. And in all that time, nobody there noticed, flagged it, or called to tell me my house had gone dark. ...